Hi @Ted, I agree with @Malkazoid this a subject to easy to be turned against us and than the damage is already done. We can use this to turn it for us, by explicited reply on her Twitter message that we immediately took action, show we take this seriously by resolving the problem show the full comments in a easy way and show a graph of the votes easy and simple, something like this:
Sorry for the Dutch language, but you get the picture. With this we make very clear we understand and take care of problems!
We are Narrative.