Tagged With "Patrons"

Topic

What day will Patrons have access?

mrgoodsett ·
To suggest a Niche? How about a countdown clock? :-}
Topic

Patron Niche phase, looking good

Malkazoid ·
Now that the Founder exclusivity on niches phase has been over long enough to see what's cooking next - I must say I'm really pleased to see some really great niches coming up for Patrons, and selling at minimum bid prices. A mea culpa - I feared that over-bullishness would cause all good niches to become over priced. I much prefer that people get the chance to own a niche they care about for an affordable price - there will be plenty of time for the niches to appreciate as the platform...
Topic

Is it time to open up Chaucer to new people?

Emily Barnett ·
With people trying to sell their Nerve tokens, Chaucer having an abundance of approved niches sitting idle, and new suggestions having difficulty reaching the quorum of 21 votes, perhaps it is time to consider opening up the process to new interested community members. Personally I feel the six weeks for Patrons, and the 2 months for Founders is pleanty of time to appease the ICO status of the early investors/purchasers of the NRVE token. If you haven't picked up your niches yet, it is...
Topic

Founders and Patrons: How to Earn Referral Rewards

Melanie Mathos ·
We want to make sure everyone is aware of the updates to Chaucer that will enable Founders and Patrons to earn Referral Rewards for recruiting signups to the digital waiting list. To earn rewards, you must invite people using your personal referral link. This can be found in your Chaucer profile , where you can also send email invitations and share via social media. In addition, you'll be able to track how many people have signed up via your link, how much NRVE you have earned and how close...
Topic Featured

Claim Your Spot in the Narrative Alpha

Melanie Mathos ·
Some exciting news today — you can now claim your spot in the Narrative Alpha! (And Founders and Patrons can earn Referral Rewards.) Check out the official announcement.
Conversation

KYC, founders and Patrons. certification fee

Emily Barnett ·
Hi, lots to talk about today. But a question that came to my mind earlier, and was just reiterated by a fellow member, is why are the Founders and Patrons having to certify when we already did that to participate pre-ICO. our accounts have been set up in Alpha based on proving we are real people. Why should we have to do it again, and this time pay a fee? Did we suddenly become fake people?
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Re: What day will Patrons have access?

Ted ·
On or around April 13th... it will have been two weeks since we opened things up by then.
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Re: What day will Patrons have access?

jcalumpit ·
Almost there.
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Re: What day will Patrons have access?

Emily Barnett ·
Exciting. A little sad when you see some Niches from your desired list get suggested...But so much is still available.
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Re: What day will Patrons have access?

Harj ·
LOL you guys are saying exactly what im feeling it feels like a long and painful wait!!! )) but we will make our way!
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Re: Patron Niche phase, looking good

Sergei ·
Thank you. We will try!
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Re: Patron Niche phase, looking good

Whitmal ·
I grabbed two niches that I suggested and hope for a few more. I was shocked we I found out patrons would participate. Thank you!
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Re: Patron Niche phase, looking good

Emad ·
agree
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Re: Patron Niche phase, looking good

Emily Barnett ·
It continues to show the cool people that Narrative is attracting!
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Re: KYC, founders and Patrons. certification fee

Ted ·
No, not at all, but we did not retain KYC info from the token sale and you also did not register with Narrative as a service as part of that process. When someone certifies with Narrative, we use the certification for a few things: 1. Prove your age (know whether you are 18+). The system will retain your birth year and birth month (but not birth day). This is important so that members who are under 18 can graduate to 18+ status later. 2. Identify your country. This is reward disbursement...
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Re: KYC, founders and Patrons. certification fee

Banter ·
Hey @Emily Barnett , I had wondered this myself. I believe it comes down to misuse of the original verification data. The originally KYC for the ICO was specific to the ICO and stated as such. To use it again for different purposes would be questionable, even if it seems more convenient. Narrative originally ate the cost of the KYC because we were giving them money (hence it was already kind of covered). This time, since there is no ICO pledge coming in, they need to cover those fees....it...
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
Let's just say this process is flawed. I submitted my Canadian Passport and was rejected (unsupported document type) - I am resubmitting but that's just BS.
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
Hi Chris Abdey, Your Certification request was rejected. Your Certification request has been processed, however your submission was rejected due to the following reason: Your document is invalid. You can re-submit your request for a reduced $5 fee. Be sure to check your documents and ensure you follow the instructions properly to avoid further issues. View My Certified Status Please do not reply to this email. To suspend ALL email notifications from this site, click here . www.narrative.org...
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Re: KYC, founders and Patrons. certification fee

Emily Barnett ·
I see. Thank you for answering promptly @Ted . I think this is really important that the team needs to be more thorough in it's messaging preemptively. Today there are three big things announced, that seem to have gone off track, and all relate to how people feel there has not been enough information disseminated before hand. That has been a complaint with Narrative as long as i have been here. Things like "We can't tell you how we give you your reputation because you will game the system",...
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Re: KYC, founders and Patrons. certification fee

Emily Barnett ·
whoa!! how is a government issued passport not supported?? That is crazy, and you have to pay again?? what?! so where is the list or the information from Narrative that states what is considered passable as government issued idea. @Narrative get in front of this before you telegram lights up like a bonfire please.
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Re: KYC, founders and Patrons. certification fee

MOLLY O ·
You are all set. Passports are accepted. The issue was probably that the picture did not include the entire passport. Probably cut off the edge or something. Your new picture was fine! You are good to go.
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Re: KYC, founders and Patrons. certification fee

Malkazoid ·
Thanks @Ted - all crystal clear now. @chrisabdey - that truly sucks. @Ted , is there some way for you to negotiate with Onfido that it be free to resubmit? Because this has the potential to really alienate folks. If people are already feeling ambivalent about paying in the first place, when their stock standard passports get rejected because Onfido's process isn't 100%, and Onfido asks them to pay extra to try again, a lot of patience will be lost...
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Re: KYC, founders and Patrons. certification fee

David Dreezer ·
@chrisabdey (in case you're not following this topic)
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Re: KYC, founders and Patrons. certification fee

Emily Barnett ·
I missed the link of what types of ID is accepted so maybe others have too...Here it is...Canadian passports are accepted folks... https://onfido.com/supported-documents/
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Re: KYC, founders and Patrons. certification fee

Ted ·
Well, the good news is that the re-submittal fee is only $5. I know, still not great, but our processors definitely do not have any mechanism for providing free re-dos, unfortunately.
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Re: KYC, founders and Patrons. certification fee

David Dreezer ·
As Molly said, it could have been an issue with the image, not the ID used. During the token sale many people submitted pictures that were cut off on a corner. They need to see the entire ID chosen. If a corner is cut off they will fail it. We have had expired ID. Images too blurry to read. All sorts of stuff like that. No idea what was wrong with Chris' but any of these will cause it to fail. For the selfie, w e have had wrong dates on the selfie. Other company names. Wrong person.
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
@Ted You may want to change this - "You are now a certified member! Okay, okay...we believe you! The Certification process has been completed and you are now certified. Enjoy the reputation bump!" From a user standpoint it just sounds like an exasperated person having dealt with a pestering person. Just my two cents - I think the process needs to be refined a little bit before launch to make it more transparent and smooth. Though I am not sure how that may be done.
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
@David - Not sure - I've had that first picture of the passport accepted across multiple places - it's possible they didn't like it because the holo seal was visible maybe? When I redid it, I made sure the holo seal wasn't visible. The point is, I went to look at why it failed, and to get directions so it wouldn't happen again and I could confirm, and was met with a 404-doesn't exist from the verification company :/ Edit - Forgot the link that gave the 404 - https://prnt.sc/mociu5 All in all...
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Re: KYC, founders and Patrons. certification fee

David Dreezer ·
Ouch. Sorry to hear that. I'm writing a FAQ entry right now to help with that.
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
I mean I think it's good and a needed process - and probably fair to prove that real humans are doing the moderating. But - we need to add a couple of things too: Being able to pay in NRVE or NEO/GAS or something. Less "scolding" messages when you're done
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Re: KYC, founders and Patrons. certification fee

Ted ·
Agree that there is a tone issue there.
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Re: KYC, founders and Patrons. certification fee

Emily Barnett ·
@Ted it just isn't good enough for you to say "at least it was only $5". This is your platform. Please don't pass the buck. You contracted this company -- so you can be writing, right on the the certification page the FAQ's to mitigate people getting their KYC from being rejected. This deserves some Overtime to fix, so more people don't get frustrated, and or lose money unnecessarily. This seems pretty obvious to me.
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Re: KYC, founders and Patrons. certification fee

Gaia Glee ·
I have a serious issue with the reason my certification was rejected, darlings . I have submitted a support ticket that required a lot of restraint to manage my tone and retain the type of decorum I try to maintain. Kindly understand that I spat out some very unladylike obscenities while I was typing, and that this is an issue that needs to be resolved not just for me, but for others in my particular position. I have done everything as instructed by Narrative staff members every step of the...
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Re: KYC, founders and Patrons. certification fee

Malkazoid ·
That's a tough one. If - and I know this is just an 'if' right now - some of the submissions are going to fail by no fault of the Narrator, then Onfido has no business charging for a redo. If it was the holo seal that caused the failure, I might not have guessed that even the second time around. The holo seal is a security feature, and its ABSENCE is what would cause a human inspection to declare the document fraudulent - not its presence. I can think of no situation in which people accept...
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Re: KYC, founders and Patrons. certification fee

Malkazoid ·
One last consideration. You might not recall, but my 2nd KYC was rejected during the ICO. I had successfully KYC-ed once, but there was a problem with your process and the Team asked me to submit KYC again - the second time it failed for reasons I will never know. I had to write a carefully worded email to the Team for them to reconsider the strangeness of passing KYC once, then failing it the next time. If I hadn't done that, I wouldn't be here today. I like to think that I'm an asset to...
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Re: KYC, founders and Patrons. certification fee

JC ·
And just having to pay to get certified is a complete madness. Yes, sink the little reputation I have.
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
I just had to redo my Binance Verification - I sent the exact same docs I sent through first round here and got accepted. Just saying. Are we sure this isn't a money grab by the company and everyone is going to fail once? (That happened to me in Canada in 2005 - EVERYONE failed the first driving test so you had to pay another one. They caught the guy and I got refunded like a year later)
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Re: KYC, founders and Patrons. certification fee

Brian Lenz ·
Hi @chrisabdey . About 95% of users have successfully completed Certification on the first try. If you really think we're trying to scam people, then you surely won't trust me. I'd welcome you to ask around the community to verify this fact. Not all KYC processes have the same level of standards. Onfido has a rigorous document analysis process that requires the document image be high fidelity, no blurriness/glare, none of the image cropped/missing, no tampering, etc. They will reject any...
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
@Brian Lenz - I never said you (Narrative) were trying to scam people. (If I truly thought that I wouldn't be wasting my time giving feedback I'd just write it off and move on never to be heard or seen again) - I just asked if we were entirely certain of Onfido (I should have made that more clear) as it seemed strange to me that the exact same documents I have submitted at literally 45 other places were accepted without a hitch (which definitely leads me to believe it's because of the holo...
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Re: KYC, founders and Patrons. certification fee

Malkazoid ·
It is charging to try certification again, on the first fail, that does not add up to me. Especially if a security feature integral to the document (without which the document would be a fraud) is causing their system to reject the document. If a human is involved in the process, as it has been said, then if they receive an image that is going to fail the process, why can't they opt to respond to the certification request with a specific email that says something like this: "Your document...
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Re: KYC, founders and Patrons. certification fee

Brian Lenz ·
@chrisabdey gotcha We'd be happy to look into your specific issue and provide more details if you want to contact us directly via a separate, private support topic (or via [email protected] ). We just can't discuss specifics of an account in a public topic here for privacy purposes. It's not really worth speculating the what/why/how of a specific issue. We can't discuss it here, and so the conversation really won't go anywhere. @Malkazoid , there are both automated and manual processes...
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Re: KYC, founders and Patrons. certification fee

Malkazoid ·
I think you may have missed my point - the mercenary aspect is that they are charging to resubmit, instead of giving customers who have already paid a fee the chance to rectify their scan for free. If they have designed their pipeline in such a way that they incur costs before they are able to see that the scan was not adequate, that's a flaw in their pipeline, and is not imputable to anyone else but them. You are not asking them to be unforgiving and charge an extra $5 to resubmit - at...
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Re: KYC, founders and Patrons. certification fee

Brian Lenz ·
They are providing a service and charging for it. There's nothing mercenary about that. They also have costs for every submission, including resubmissions. There's not any realistic way to analyze a document with zero overhead or costs associated (whether automated or manual). I have no issue with the cost model and would never expect them to process submissions for free unless there was an issue on their end. As far as I've seen, every case of rejection has been an issue with the submitted...
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Re: KYC, founders and Patrons. certification fee

Malkazoid ·
Fair enough. I'm going by @chrisabdey 's statements, which have been pretty conclusive considering he's applied for certification to so many other places. He also has the trial and error experience of having submitted with holo seal visible, been rejected, then resubmitted without holo seal visible, and passed. But you're right, it still could be something else. Putting myself in his shoes though (and that's what we're supposed to be doing in this process), if he's never had a problem before...
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Re: Is it time to open up Chaucer to new people?

freedom ·
I agree that the community needs to open up chaucer it feels sluggish now.
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Re: Is it time to open up Chaucer to new people?

Ted ·
We have a plan for opening things up to others, but we are working on some things that need to be in place first. Stay tuned!
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Re: Is it time to open up Chaucer to new people?

Emily Barnett ·
Thanks Ted!
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Re: Is it time to open up Chaucer to new people?

Slaz ·
I'd be up to vote for some Niche's for subjects I like. Every bit helps, I guess.
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Re: Is it time to open up Chaucer to new people?

Emily Barnett ·
well voting is what helps establish your reputation. So It definitely is helpful.
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Re: Is it time to open up Chaucer to new people?

Dr. Rick ·
I agree with you here 50/50 @Emily Barnett . One part of me says open up Narrative to the masses, the other side of me says wait until NRVE is on a bigger exchange and more accessible ! "When Kucoin?" I have confidence that the team know what they are doing !
 
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