Tagged With "customer"

Topic

Meet the Customer Advocates!

MOLLY O ·
We’d like you to meet our customer advocates. Most of you know Dave. Now we welcome Marty who joined us this week. Customer advocates are supporting our multiple community channels. Working for a new company, they get to wear a lot of other hats - pitching in everyday where needed. David Dreezer Nickname: Dave Narrative Start Date: March 1, 2018 but 20 years of experience doing technical and functional support Currently Working On: All customer channels and support tickets Fun Facts: Lover...
Topic

Organising niche content

Malkazoid ·
Just a quick thought on the content published to niches. The platform controls how this happens above the niche level, but I am wondering whether there is a way to create structure and order for the content within a niche? I've only just started thinking about this, so I don't really have any suggestions yet. Just the notion that this is something that requires careful consideration. I had mentioned in a past thread that having a 'featured' area within each niche would be very useful. I'm...
Topic

Niche owner influence/custom niche organisation

Malkazoid ·
Hello all, In this thread: https://community.narrative.or...39#13559569009919839 It became apparent, through some communication from @Ted, that the @Narrative Network Team's goal is to remove owners from any influence on the content of their niches. They will certainly correct me if I mischaracterise this in any way, but from what I have gathered, niche owners will only be promoters of their niches. They will have no editorial control whatsoever, and will have zero...
Topic

LATOKEN - Does anyone know if Customer Support exists?

AussieNinja ·
Hi everyone, On the 30th of Jan I accidentally sent $200USD worth of NRVE to the LATOKEN account instead of my own. I set up a support ticket with the information of how they could either send it back to my LATOKEN wallet or onforward it to my NEON wallet. I imagine this would literally take one minute to resolve (with some minutes to double check addresses - something I'm way better at now...) but it's been sitting with the tech team for 18 days. I've checked in with LATOKEN's Customer...
Conversation

Publications Customization

Garden Gnome Publications ·
I know it will be a while before we see the Publications feature, but it's actually one of the things that attracted me to Narrative early on. I see potential for Publications to become a unique feature that Narrative has to offer brands and content entrepreneurs who want to go beyond what publishing in a Niche can do for their content. So my mind is on the features. The @Narrative team may already be planning some, or all, of this, but I would like to see a lot of...
Reply

Re: Organising niche content

Banter ·
Great questions @Malkazoid . I myself would like to see this laid out by the team. The sooner the better, so that the community can comment. I really don't like the idea of the content organization / presentation being a blackbox until beta, and then HERE IT IS....I hope you like it. For instance, does the owner of a Niche get to manage their 'Niche Page', where they can organize / promote / style content as they see fit? Or, is there no concept of that kind of management and the Niche owner...
Reply

Re: Organising niche content

Malkazoid ·
Thanks Banter. My guess is we might be about to get some answers to some of this, as @Ted is preparing some materials to make public regarding the platform. There is a good chance he already has included info on this aspect of things, in those materials. If not, there may still be time for him to do so, even if only in general terms. Otherwise, we'd love the team to come through this thread with any light they are able to shed.
Reply

Re: Organising niche content

Ted ·
Re: The niche owner has no control over content in the niche. The white paper makes it clear that niche owners have no curation/moderation role in niches and cannot hold a dual role in that regard. There is an intentional separation of powers between owners and moderators. We view niches as essentially public resources (subjects) and would never want one person to be able to have total control over the content. After all, owners cannot be evicted by the community, whereas moderators can be.
Reply

Re: Organising niche content

Malkazoid ·
That makes good sense but I think our question isn’t so much focused on the owner, but rather whether niches get organized at all. By moderators for example? The real questions are: can a broad niche have its contents organized and if so, is the overlap with more specific niches a problem, and can that problem be managed elegantly? Who does the organizing is not so concerning to me. And is a niche a recognizable locale in the experience of the user: a place they can land and think ‘I’m on...
Reply

Re: Organising niche content

Ted ·
Re: No one person should set the standards for anything- that's the kind of centralization we are trying to avoid. In your example, if moderators are letting inappropriate content be posted in their niche, then the niche's community can vote to remove the moderator(s)... plus they can rate the content/comments as well to influence its prominence/influence. The niche community should set the standards.
Reply

Re: Organising niche content

Malkazoid ·
Understood. I personally don’t see too much of a problem with this (aside from something outlined below) but some cases might arise where an owner will argue this wasn’t clear enough to them when they purchased their niche. It might be a good thing to put this information front and center in the niche purchasing procedure. Who is the niche community? Can anyone declare themselves of a niche’s community, or do they earn that by reaching a certain threshold of activity on that niche?
Reply

Re: Organising niche content

Emily Barnett ·
@Ted I sometimes get frustrated with the way this platform wants to have its cake and eat it too. Narrative takes money for ownership, but then states an owner has no control because it is decentralized, and then essentially suggest that the niche belongs to the community. The community has no annual fees. The owner does, and yet you are saying that the moderator and the community are the only ones to provide niche direction through voting. This is flawed. Decentralization should not gag the...
Reply

Re: Organising niche content

Malkazoid ·
I agree with @Emily Barnett here. I don't think it is accurate to hold up the worst abuses of centralised networks, and say: therefore owners should have no say in how niches are run . We need to be able to perceive and negotiate with shades of grey. I need look no further than the way the @Narrative Network Team is planning to deal with community governance, for a model of a better balance than what you are outlining, @Ted . You and the team are creating the Community Guidelines, and you...
Reply

Re: Organising niche content

Emily Barnett ·
I think @Malkazoid raises a very good point; there needs to be community representation involved somehow. Many, many people are feeling like the Narrative team is missing the mark in a variety of areas. For me it feels quite centralized lately, with major decisions/changes happening from from the team, and the community just gets informed, or worse gets told to wait for more information which is dangled from a stick. As a result, Narrative is increasingly losing trust from the community. You...
Reply

Re: Organising niche content

Emily Barnett ·
@Ted can you please point out what page and quote the spot in the white paper that says niche owners have no control over content in the niche or that the niche owners have no curation/moderation role in niches. It states under Niches: Because Niches are essentially communal posting areas, it is critical that each one has an “owner” to act as the overall manager, as well as moderators for managing the content in the Niche. Niche owners are responsible for nominating moderators in their...
Reply

Re: Organising niche content

Banter ·
I agree with @Malkazoid and @Emily Barnett . Niche owners really need the ability to set a direction and some guidance for the Niche. What I'm hearing instead from the Narrative team is that the niche owner shouldn't care about what goes on in their Niche, since they will have no control over it...their top priority is just marketing the Niche to get more content submitted to it for more views so they can make more money. Also what I'm hearing is that ultimately it is the Moderator, or if...
Reply

Re: Organising niche content

Emily Barnett ·
thank you for joining the conversation @Banter . Excellent points!
Reply

Re: Organising niche content

Madhanic ·
alphabetic order?
Reply

Re: Organising niche content

Malkazoid ·
If there are no owner or moderator means of organising content in a custom manner, then yes - the very least would be options to order alphabetically, by publication date, by activity ranking, etc... But I think the platform would suffer greatly from niches not having a means of highlighting prime material. Here's an example: my partner bought the Chapters niche, where folks will be able to publish chapters of their books, or graphic novels. In a typical month, especially at the beginning,...
Reply

Re: Organising niche content

Ted ·
I think this topic is kind of devolving into a few different tangents. To be clear, my blog post this week will be about how niches themselves are organized- nothing more, nothing less. Just want to set proper expectations. To me, the question of niche owner influence is a totally different question/issue that perhaps deserves its own topic. Personally, I see pretty clear lines on that, which I have already covered, but if you want to create focus on that, a dedicated topic would be ideal IMO.
Reply

Re: Organising niche content

Malkazoid ·
Sure thing - quite a few issues have arisen here. I'll put up a topic about niche owner influence/custom niche organisation, because both those topics are related. If it isn't the niche owner that does this, someone should be able to.
Reply

Re: Organising niche content

Ted ·
Thanks, @Malkazoid !
Reply

Re: Niche owner influence/custom niche organisation

Mark Horler ·
So, having read this thread, and the original one linked to... Denying niche owners any say in content, is not only slightly bonkers, but more importantly, it's impossible and pointless. Several posts across the threads have already made it abundantly clear that, if they are denied any control via the narrative platform itself, it is perfectly possible for them to work around that. You could conceivably end up with owners inviting moderators to join facebook groups (set to secret), in order...
Reply

Re: Niche owner influence/custom niche organisation

Malkazoid ·
I suspect your reaction will be common. Niches have been solidly pitched to entrepreneurs. The phrase Content Entrepreneur was even coined in the process. Realising that one's sole real activity is to promote won't match up with: a) how niches have been described b) what entrepreneurs expect from a business endeavor c) what is best for the niche (if only engaged to promote, an owner's overall satisfaction levels with the time spent on a niche will be much lower than if they are engaged as an...
Reply

Re: Niche owner influence/custom niche organisation

Banter ·
As I've previously stated, I agree strongly with all of @Malkazoid 's points. Like @Mark Horler , I've also thought about picking up another niche, but am really hesitant too if Niche ownership becomes nothing more than promotion.
Reply

Re: Niche owner influence/custom niche organisation

Bargh Rich ·
I agree with all of the above. This development is quite shocking
Reply

Re: Niche owner influence/custom niche organisation

Erik Blair ·
I am not feeling assured or comfortable with the hurdles involved with the lack of ROI suggested here as far as Niche ownership. If what I am understanding is correct, then anyone can come onboard Narrative as a content creator, have a larger profit for their efforts, and can have more authority to take action and control the direction of the niche they create content for. And they don't have to pay/invest anything to get in, while Niche owners have to go through the hassle of jumping...
Reply

Re: Niche owner influence/custom niche organisation

cara ·
True, but there is not much that can be done about this unless you are a mind reader.
Reply

Re: LATOKEN - Does anyone know if Customer Support exists?

Malkazoid ·
Hey Aussieninja - I stopped using LATOKEN pretty much after my first couple of trades because they had long delays in transfers going through back then, and were not good at responding to queries about the problem. Ever since I've been happy with Switcheo. I know this doesn't help your present situation though. If you sent the NRVE to your LATOKEN account, is it not showing up there for you to then transfer back to your external wallet from your LATOKEN account? Or have I misunderstood things?
Reply

Re: LATOKEN - Does anyone know if Customer Support exists?

New Social Media ·
You can follow your transaction on neoscan.io (strangely neotracker.io does not show all NRVE transactions- I dont know why). The Latoken-telegram-group has 8,7k members, my issues always got solved by DMing the admin Anthony. But beware, he has many impersonators, so make sure you DM him first (or if he isn't here another admin). Never answer a DM of one of them, these are all from scammers.
Reply

Re: LATOKEN - Does anyone know if Customer Support exists?

AussieNinja ·
Hi @Malkazoid , thanks for that. I'll do the ol' switcharoo to Switcheo in future. No... so when I received NRVE tokens into my NEON wallet, it arrives from an address that is not my Latoken wallet address, but the Latoken Admin wallet address... I think technically you're not sending it yourself, you're asking Latoken Admin to send it on your behalf... so that's the address I accidentally sent my NRVE tokens to from my Latoken wallet. The Latoken Admin address, not my Latoken wallet address...
Reply

Re: LATOKEN - Does anyone know if Customer Support exists?

Malkazoid ·
I hear you. My guess is you'll get your funds back but it will be a 'process'. Good luck! Let us all know your progress...
Reply

Re: Publications Customization

Emily Barnett ·
Great post! I think that the advertising part of your wish list might be a component...i think I read something like that, recently.
Reply

Re: Meet the Customer Advocates!

Emily Barnett ·
Oh Good! David will now have bathroom breaks! I bet he is relieved! Poor guy! Welcome aboard Marty! Glad to sort of meet you. Are you ready for Telegram?!?
Reply

Re: Meet the Customer Advocates!

Marty B. ·
Hi Emily. I am really excited to be here. Thank you for your message!
Reply

Re: Meet the Customer Advocates!

David Dreezer ·
Haha. Very.
Reply

Re: Meet the Customer Advocates!

Bargh Rich ·
Welcome to you both
Reply

Re: Meet the Customer Advocates!

Marty B. ·
So happy to be here!
×
×
×
×