In the page https://www.narrative.org/about/what-is-nrve, the link "How Do I Buy NRVE" points to an error page ("You do not have access to this topic.") even if I'm logged in both in Narrative and the Community.
Steps to reproduce: Visit any broken link, say https://www.narrative.org/m/thisisbrokenlink You get the mustache guy telling you something is wrong Now click on any link, and it keeps on showing error, until you hit Refresh How would this happen? If I try to directly type URL I thought I knew, or if url no longer exists. Thanks
Has anyone else noticed pages are loading much more slowly, and errors are popping up when posting comments? The structure of the page loads as fast as before, but it is when the page is waiting for the content to be served (comments, search results, etc...) that the delay is perhaps 4 or 5 times longer than it used to be. As many have already commented, the speed performance of content loading was already quite slow, especially when it came to search results... so beyond fixing this recent...
Not only the speed, but also strange errors, likely related to speed. I noticed this morning when checking my following list. Weird things happened. Hope is temporary, but it certainly needs to be prevented.
When you get that, if there is an error code number displayed on there can you please copy it and paste it into a ticket here or into an email to [email protected] ? A brief description of what you were doing or the link that you clicked also helps a whole lot. All of it really helps to find the root of the problem.
@David Dreezer I've been redirected to a security certificate error page several times when I try to log in to Narrative. Sorry but I wasn't able to copy the page - the right click just doesn't work. In the address bar it just says "Not secure - narrative.org
Can you please tell us what the error message is? If there is a code number on the bottom of the error message can you please copy that give us the code number? Any of that information would be really helpful, as nobody else has reported an issue uploading pictures at all.
Sorry I couldn't take a screen print on my phone...it said it was a server issue, no other code. If it happens again, hopefully I will be on my laptop and can grab a screen print for you quickly. For now, since it hasn't reappeared, you may as well close this ticket, I will open a new one if I experience it again. Thank you @David Dreezer
Thanks @UD Ibekwe for the update. Actually I got the same error multiple times in my mobile as well on a different network. So I land on laptop again. Somehow I finished my post finally by keep ignoring it.
I actually went back and resized my image in an external app and then added it, to avoid the error. So I am wondering if it is a size issue or ?? Anyway, now you have a screen print. It happened as I was posting this: https://www.narrative.org/post/wildlife-report
These forums and Narrative are two complete separate and geographically diverse systems. They don't share systems, programming, network or really anything at all. Where we are not getting complaints about uploading images to other system (quote the opposite really) I'm suspecting that the issue is on your end. Do you have a way to test uploading that picture on a different network or carrier? Or from a different location?
Hi @David Dreezer I've uploaded photos from the same directory on to Medium and to to some of my other wbesites (hosted through GoDaddy) with no issues. It could just be the way the traffic flows from my connection through the local servers. Never hurts to ask... If you can find no issue on the Narrative end, then I must conclude it is a carrier issue somewhere between here and there. So I'll close the ticket and just watch for any other clues. Thanks for following up so quickly - you rock!
Hi @Garden Gnome Publications , We just made a proxy configuration change. Can you try clearing your browser cache (or use a new Incognito/Private browsing window), and try downloading again to see if it works? If you let me know when you try again, I'll monitor things to see if we can identify what's going on. It may still not work, but this is the first troubleshooting step. Thanks! Brian
Thanks, @Garden Gnome Publications ! That's very helpful. I see this issue has happened to a few users. The process is generally working for most users, though. How long after you click the download link does the error appear? There's definitely something funky going on we're going to have to get worked out. Maybe try again a few times to see if you're able to do it successfully at all. We'll keep investigating to see if we can figure out how to make it more reliable. Thanks!
Success! I suspect the size of the data might have had something to do with it. It was 66.9 MB. And if I was trying to download my data at the same time as a lot of other users, that may have been the reason for the balk. At any rate, I got it now. Thanks.
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