Tagged With "Error"

Issue

Error Message

Eric Scott ·
I keep getting the following message when creating a post. Reference ID: [-2012367715][-704708435]0.5.1-a7402ec-prod-narrative-core-67bb4cd85d-z79hf
Issue

Unexpected Error

Garden Gnome Publications ·
When I try to publish a post, I get an unexpected error message.
Issue

Bad link "Can I buy NRVE"

Vico Biscotti ·
In the page https://www.narrative.org/about/what-is-nrve, the link "How Do I Buy NRVE" points to an error page ("You do not have access to this topic.") even if I'm logged in both in Narrative and the Community.
Issue

Site breaks if I reach 404 page

Bashar Abdullah ·
Steps to reproduce: Visit any broken link, say https://www.narrative.org/m/thisisbrokenlink You get the mustache guy telling you something is wrong Now click on any link, and it keeps on showing error, until you hit Refresh How would this happen? If I try to directly type URL I thought I knew, or if url no longer exists. Thanks
Issue

Site slow and lots of errors

Malkazoid ·
Has anyone else noticed pages are loading much more slowly, and errors are popping up when posting comments? The structure of the page loads as fast as before, but it is when the page is waiting for the content to be served (comments, search results, etc...) that the delay is perhaps 4 or 5 times longer than it used to be. As many have already commented, the speed performance of content loading was already quite slow, especially when it came to search results... so beyond fixing this recent...
Issue

Trouble Uploading Images

Garden Gnome Publications ·
I'm having trouble uploading images. I get an error message then nada .
Issue

Posting Error

BloggerKrunal ·
I was getting an error on every few seconds while creating a post on my laptop in Chrome browser. I have attached the snapshot.
Issue

Repeated errors trying to upload photos

Serroc ·
This morning I keep getting errors on the platform in trying to upload photos. I am using my laptop and Win10; and I had no problem in other apps.
Issue

Error Uploading Image

Serroc ·
Okay - it happened this morning on my laptop. WIn10. @David Dreezer
Reply

Re: Error Message

David Dreezer ·
Thank you. We'll take a look.
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Re: Error Message

David Dreezer ·
Hi Eric, This should be fixed now. Can you go ahead and give it a try?
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Re: Error Message

Eric Scott ·
Works. Thank you.
Reply

Re: Error Message

David Dreezer ·
Great! Thanks for letting us know.
Reply

Re: Site breaks if I reach 404 page

David Dreezer ·
Thank you for reporting it. It's now on the fix list.
Reply

Re: Site breaks if I reach 404 page

Bashar Abdullah ·
@David Dreezer Welcome
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Re: Unexpected Error

David Dreezer ·
Yes sir. We're working on that right now.
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Re: Unexpected Error

David Dreezer ·
And we're back. Thank you for the report, and for being patient.
Reply

Re: Site breaks if I reach 404 page

David Dreezer ·
This issue has been fixed. Thanks for the report.
Reply

Re: Site slow and lots of errors

MALAY BANERJEE ·
Yes, it is true I also noticed an error while posting. The site needs lots of development as numbers of users increases .
Reply

Re: Site slow and lots of errors

Vico Biscotti ·
Not only the speed, but also strange errors, likely related to speed. I noticed this morning when checking my following list. Weird things happened. Hope is temporary, but it certainly needs to be prevented.
Reply

Re: Site slow and lots of errors

David Dreezer ·
We are looking into the issues. It's back up to speed for me now.
Reply

Re: Site slow and lots of errors

JerrodBelcher ·
Yes, it’s a lot of delay with page loading and when I made a post last night it kept saying error occurred with the robot.
Reply

Re: Site slow and lots of errors

David Dreezer ·
When you get that, if there is an error code number displayed on there can you please copy it and paste it into a ticket here or into an email to [email protected] ? A brief description of what you were doing or the link that you clicked also helps a whole lot. All of it really helps to find the root of the problem.
Reply

Re: Site slow and lots of errors

Colleen Ryer ·
@David Dreezer I've been redirected to a security certificate error page several times when I try to log in to Narrative. Sorry but I wasn't able to copy the page - the right click just doesn't work. In the address bar it just says "Not secure - narrative.org
Reply

Re: Site slow and lots of errors

MOLLY O ·
We are working on the issue.
Reply

Re: Site slow and lots of errors

David Dreezer ·
@Colleen Ryer That one was us, working on the issue. You might get the certificate thing from time to time but hopefully not very often.
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Re: Site slow and lots of errors

MOLLY O ·
We believe that the issue has been resolved.
Reply

Re: Site slow and lots of errors

Colleen Ryer ·
Thanks @David Dreezer - had me worried there for a bit
Reply

Re: Repeated errors trying to upload photos

David Dreezer ·
Can you please tell us what the error message is? If there is a code number on the bottom of the error message can you please copy that give us the code number? Any of that information would be really helpful, as nobody else has reported an issue uploading pictures at all.
Reply

Re: Repeated errors trying to upload photos

Serroc ·
Sorry I couldn't take a screen print on my phone...it said it was a server issue, no other code. If it happens again, hopefully I will be on my laptop and can grab a screen print for you quickly. For now, since it hasn't reappeared, you may as well close this ticket, I will open a new one if I experience it again. Thank you @David Dreezer
Reply

Re: Repeated errors trying to upload photos

David Dreezer ·
Okie dokie. Sounds like a good plan.
Reply

Re: Bad link "Can I buy NRVE"

David Dreezer ·
Good catch. We'll update it. It should point here now.
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Re: Bad link "Can I buy NRVE"

David Dreezer ·
This was fixed. Thanks for pointing out the issue!
Reply

Re: Posting Error

UD Ibekwe ·
Try again, is working and active here! Maybe is network issue from your end! Have a lovely weekend U’ll and let us all stay positive! Cheers 🥂
Reply

Re: Posting Error

BloggerKrunal ·
Thanks @UD Ibekwe for the update. Actually I got the same error multiple times in my mobile as well on a different network. So I land on laptop again. Somehow I finished my post finally by keep ignoring it.
Reply

Re: Error Uploading Image

Serroc ·
I actually went back and resized my image in an external app and then added it, to avoid the error. So I am wondering if it is a size issue or ?? Anyway, now you have a screen print. It happened as I was posting this: https://www.narrative.org/post/wildlife-report
Reply

Re: Error Uploading Image

David Dreezer ·
Shouldn't be a size issue, but can you attach the original here for me please?
Reply

Re: Error Uploading Image

Serroc ·
I have tried attaching the photo and I get this screen which hangs forever:
Reply

Re: Error Uploading Image

Serroc ·
And on the 3rd try it finished processing.
Reply

Re: Error Uploading Image

David Dreezer ·
These forums and Narrative are two complete separate and geographically diverse systems. They don't share systems, programming, network or really anything at all. Where we are not getting complaints about uploading images to other system (quote the opposite really) I'm suspecting that the issue is on your end. Do you have a way to test uploading that picture on a different network or carrier? Or from a different location?
Reply

Re: Error Uploading Image

Serroc ·
Hi @David Dreezer I've uploaded photos from the same directory on to Medium and to to some of my other wbesites (hosted through GoDaddy) with no issues. It could just be the way the traffic flows from my connection through the local servers. Never hurts to ask... If you can find no issue on the Narrative end, then I must conclude it is a carrier issue somewhere between here and there. So I'll close the ticket and just watch for any other clues. Thanks for following up so quickly - you rock!
Issue

Error When Trying to Download Content

Garden Gnome Publications ·
I've received an error when trying to download my content and profile data. It's happened several times since yesterday.
Reply

Re: Error When Trying to Download Content

Brian Lenz ·
Hi @Garden Gnome Publications , We just made a proxy configuration change. Can you try clearing your browser cache (or use a new Incognito/Private browsing window), and try downloading again to see if it works? If you let me know when you try again, I'll monitor things to see if we can identify what's going on. It may still not work, but this is the first troubleshooting step. Thanks! Brian
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Re: Error When Trying to Download Content

Garden Gnome Publications ·
@Brian Lenz , I'm going to try it now.
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Re: Error When Trying to Download Content

Garden Gnome Publications ·
Got this: ...
Reply

Re: Error When Trying to Download Content

Brian Lenz ·
Thanks, @Garden Gnome Publications ! That's very helpful. I see this issue has happened to a few users. The process is generally working for most users, though. How long after you click the download link does the error appear? There's definitely something funky going on we're going to have to get worked out. Maybe try again a few times to see if you're able to do it successfully at all. We'll keep investigating to see if we can figure out how to make it more reliable. Thanks!
Reply

Re: Error When Trying to Download Content

Garden Gnome Publications ·
Success! I suspect the size of the data might have had something to do with it. It was 66.9 MB. And if I was trying to download my data at the same time as a lot of other users, that may have been the reason for the balk. At any rate, I got it now. Thanks.
Reply

Re: Error When Trying to Download Content

Brian Lenz ·
Great, thanks for confirming!
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