Tagged With "Certification"

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Re: Major Release and Public Launch Date Set!

freedom ·
Do Founding Members need to re-certify, or is the ICO verification counted as valid?
Announcement Featured

Major Release and Public Launch Date Set!

MOLLY O ·
Today’s release includes the rollout of Certification, onboarding enhancements, a major Reputation formula update, and a Niche slot limit increase. We are also announcing that April 2 is our official Public Beta launch. You can check out the countdown clock on https://www.narrative.org . We will have one more major release in March ahead of the official public launch, at which point pre-published content will go live. Although the content will be public during this “community soft launch”...
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Re: Major Release and Public Launch Date Set!

MOLLY O ·
@freedom . All data from ICO was destroyed. So Founders and Patrons from the ICO will need to be Certified for Narrative.
Suggestion

Certification Fee

ericnovak ·
Hey guys, I was wondering if there was going to be an option to pay the certification fee in NRVE, since that's the token that this community is built on. Kinda' confused as to why it's being requested in USD. I'd love more thoughts on this subject
Issue

KYC, founders and Patrons. certification fee

Emily Barnett ·
Hi, lots to talk about today. But a question that came to my mind earlier, and was just reiterated by a fellow member, is why are the Founders and Patrons having to certify when we already did that to participate pre-ICO. our accounts have been set up in Alpha based on proving we are real people. Why should we have to do it again, and this time pay a fee? Did we suddenly become fake people?
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Re: Certification Fee

Ted ·
These fees do not go to Narrative Rewards. Rather, they cover our own costs for processing the applications. Since nearly all of our associated costs require USD, it's actually more expensive/time-consuming for us to collect NRVE and then convert to USD. That said, there may be an option to pay in NRVE in the future, and certainly we are all for increasing usage of NRVE in general. It's just more expeditious at this point to keep it simple by supporting credit card, paypal, and Venmo.
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Re: Certification Fee

Emily Barnett ·
Agreed. This would give people coming from countries like Venezuela a chance to increase there reputation with their actual earnings, where as coming up with USD, for this type of thing, nearly impossible.
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Re: KYC, founders and Patrons. certification fee

Ted ·
No, not at all, but we did not retain KYC info from the token sale and you also did not register with Narrative as a service as part of that process. When someone certifies with Narrative, we use the certification for a few things: 1. Prove your age (know whether you are 18+). The system will retain your birth year and birth month (but not birth day). This is important so that members who are under 18 can graduate to 18+ status later. 2. Identify your country. This is reward disbursement...
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Re: Certification Fee

Malkazoid ·
So I want to try to tease apart two things here. On the one hand, we have the mechanics of certifying people: from the perspective of the Narrative Team, there is the practical requirement to verify that as many people as possible are real people, and there is a cost attached to doing so. I don't find it shocking that the cost has to be passed on to us, although I do think @Stever82 has a point about about the $10 - $15 jump. (Unless the true cost of the process is $15, and the Narrative...
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Re: Certification Fee

Stever82 ·
As a user that has purchased 2 niches I don’t like this roll out at all. The email was not clear this would cost money. You are only giving us one way to pay and it is not a user friendly way for many of us. The whole we are only charging you to cover their fee seems fake when you have a it cost 10 now and 15 later. Why does their fee go up later? 30% is a large part to connect it a fee. Seems like you are buying rep. Also forcing us to do this to be a moderator puts me at a spot that if no...
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Re: KYC, founders and Patrons. certification fee

Banter ·
Hey @Emily Barnett , I had wondered this myself. I believe it comes down to misuse of the original verification data. The originally KYC for the ICO was specific to the ICO and stated as such. To use it again for different purposes would be questionable, even if it seems more convenient. Narrative originally ate the cost of the KYC because we were giving them money (hence it was already kind of covered). This time, since there is no ICO pledge coming in, they need to cover those fees....it...
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
Hi Chris Abdey, Your Certification request was rejected. Your Certification request has been processed, however your submission was rejected due to the following reason: Your document is invalid. You can re-submit your request for a reduced $5 fee. Be sure to check your documents and ensure you follow the instructions properly to avoid further issues. View My Certified Status Please do not reply to this email. To suspend ALL email notifications from this site, click here . www.narrative.org...
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Re: Certification Fee

Ted ·
We've made it clear in our spec from day one that there would be a fee associated with certification. In terms of the fee... it is simply discounted until we launch the beta, when the normal rate of $15 will apply. To be clear, certification is definitely optional. You are not obligated to become certified at all. There are certainly perks associated with becoming certified, but IMO that makes sense. With many networks filled with bots, we want Narrative to reflect quality. Certification at...
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
Let's just say this process is flawed. I submitted my Canadian Passport and was rejected (unsupported document type) - I am resubmitting but that's just BS.
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Re: KYC, founders and Patrons. certification fee

Emily Barnett ·
I see. Thank you for answering promptly @Ted . I think this is really important that the team needs to be more thorough in it's messaging preemptively. Today there are three big things announced, that seem to have gone off track, and all relate to how people feel there has not been enough information disseminated before hand. That has been a complaint with Narrative as long as i have been here. Things like "We can't tell you how we give you your reputation because you will game the system",...
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Re: KYC, founders and Patrons. certification fee

David Dreezer ·
@chrisabdey (in case you're not following this topic)
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Re: KYC, founders and Patrons. certification fee

MOLLY O ·
You are all set. Passports are accepted. The issue was probably that the picture did not include the entire passport. Probably cut off the edge or something. Your new picture was fine! You are good to go.
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Re: KYC, founders and Patrons. certification fee

Ted ·
Well, the good news is that the re-submittal fee is only $5. I know, still not great, but our processors definitely do not have any mechanism for providing free re-dos, unfortunately.
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Re: KYC, founders and Patrons. certification fee

David Dreezer ·
As Molly said, it could have been an issue with the image, not the ID used. During the token sale many people submitted pictures that were cut off on a corner. They need to see the entire ID chosen. If a corner is cut off they will fail it. We have had expired ID. Images too blurry to read. All sorts of stuff like that. No idea what was wrong with Chris' but any of these will cause it to fail. For the selfie, w e have had wrong dates on the selfie. Other company names. Wrong person.
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Re: KYC, founders and Patrons. certification fee

Emily Barnett ·
whoa!! how is a government issued passport not supported?? That is crazy, and you have to pay again?? what?! so where is the list or the information from Narrative that states what is considered passable as government issued idea. @Narrative get in front of this before you telegram lights up like a bonfire please.
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
@Ted You may want to change this - "You are now a certified member! Okay, okay...we believe you! The Certification process has been completed and you are now certified. Enjoy the reputation bump!" From a user standpoint it just sounds like an exasperated person having dealt with a pestering person. Just my two cents - I think the process needs to be refined a little bit before launch to make it more transparent and smooth. Though I am not sure how that may be done.
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Re: KYC, founders and Patrons. certification fee

Malkazoid ·
Thanks @Ted - all crystal clear now. @chrisabdey - that truly sucks. @Ted , is there some way for you to negotiate with Onfido that it be free to resubmit? Because this has the potential to really alienate folks. If people are already feeling ambivalent about paying in the first place, when their stock standard passports get rejected because Onfido's process isn't 100%, and Onfido asks them to pay extra to try again, a lot of patience will be lost...
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Re: KYC, founders and Patrons. certification fee

Emily Barnett ·
I missed the link of what types of ID is accepted so maybe others have too...Here it is...Canadian passports are accepted folks... https://onfido.com/supported-documents/
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
@David - Not sure - I've had that first picture of the passport accepted across multiple places - it's possible they didn't like it because the holo seal was visible maybe? When I redid it, I made sure the holo seal wasn't visible. The point is, I went to look at why it failed, and to get directions so it wouldn't happen again and I could confirm, and was met with a 404-doesn't exist from the verification company :/ Edit - Forgot the link that gave the 404 - https://prnt.sc/mociu5 All in all...
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Re: KYC, founders and Patrons. certification fee

Ted ·
Agree that there is a tone issue there.
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Re: Certification Fee

Malkazoid ·
That was exactly my thinking too.
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Re: Certification Fee

Slaz ·
I think the process should at least state what Narratives exact costs are for each certification request, to ensure people that all they’re paying for is to cover these costs, and nothing more. Transparency is a defining factor in Narratives concept, and if people suspect money is being made by the certification process, it might cause bad taste. I don’t really care about that myself, but I expect at least some users to mind post-beta.
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Re: KYC, founders and Patrons. certification fee

David Dreezer ·
Ouch. Sorry to hear that. I'm writing a FAQ entry right now to help with that.
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
I mean I think it's good and a needed process - and probably fair to prove that real humans are doing the moderating. But - we need to add a couple of things too: Being able to pay in NRVE or NEO/GAS or something. Less "scolding" messages when you're done
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Re: Certification Fee

Emily Barnett ·
I made this point in another post today. Transparency and being on your toes for p.r. messaging is so important for the Narrative team to take. I believe this is an area that the team should be concerning themselves with more. @Ted stating that the fees are clearly laid out in the specifications after people have had a reaction, isn't really a great Public Relations strategy. Not everybody reads the specs, and especially not with a fine tooth comb. The messaging needs to be repetitive, and...
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Re: KYC, founders and Patrons. certification fee

Emily Barnett ·
@Ted it just isn't good enough for you to say "at least it was only $5". This is your platform. Please don't pass the buck. You contracted this company -- so you can be writing, right on the the certification page the FAQ's to mitigate people getting their KYC from being rejected. This deserves some Overtime to fix, so more people don't get frustrated, and or lose money unnecessarily. This seems pretty obvious to me.
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Re: Certification Fee

Ted ·
The fee reflects all of the costs associated with processing these certifications- including third party processor fees (what Onfido charges us to perform the checks), our own time in manually reviewing each submission (yes, a real human on our team is also performing a check each time), development and maintenance of our back-end systems for the certification process, and development and maintenance of the payment systems (including accounting, handling of chargebacks, etc.) used for the...
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Re: Certification Fee

ericnovak ·
Yeah, I mean, I'm not super concerned about paying the fee– I'd love to be verified and support the company. I didn't mean to open a can of worms, but the option to pay with NRVE seems like a no-brainer, especially since that's a goal that people can work up to with their own earnings.
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Re: KYC, founders and Patrons. certification fee

Gaia Glee ·
I have a serious issue with the reason my certification was rejected, darlings . I have submitted a support ticket that required a lot of restraint to manage my tone and retain the type of decorum I try to maintain. Kindly understand that I spat out some very unladylike obscenities while I was typing, and that this is an issue that needs to be resolved not just for me, but for others in my particular position. I have done everything as instructed by Narrative staff members every step of the...
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Re: KYC, founders and Patrons. certification fee

Malkazoid ·
That's a tough one. If - and I know this is just an 'if' right now - some of the submissions are going to fail by no fault of the Narrator, then Onfido has no business charging for a redo. If it was the holo seal that caused the failure, I might not have guessed that even the second time around. The holo seal is a security feature, and its ABSENCE is what would cause a human inspection to declare the document fraudulent - not its presence. I can think of no situation in which people accept...
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Re: KYC, founders and Patrons. certification fee

Malkazoid ·
One last consideration. You might not recall, but my 2nd KYC was rejected during the ICO. I had successfully KYC-ed once, but there was a problem with your process and the Team asked me to submit KYC again - the second time it failed for reasons I will never know. I had to write a carefully worded email to the Team for them to reconsider the strangeness of passing KYC once, then failing it the next time. If I hadn't done that, I wouldn't be here today. I like to think that I'm an asset to...
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Re: Certification Fee

Cryptofornicator ·
To raise the funds in the ICo if they accepted crypto. For the madness of paying to be certified, No! They do not want crypto. Very expensive and slow! OMG. Hahaha how to expect a dopcion of the crypts, if a company that raised its funds from an ICO, says that for them it is more expensive and difficult to accept their own token and then change it to dollars.
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Re: KYC, founders and Patrons. certification fee

Cryptofornicator ·
And just having to pay to get certified is a complete madness. Yes, sink the little reputation I have.
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Re: KYC, founders and Patrons. certification fee

Malkazoid ·
It is charging to try certification again, on the first fail, that does not add up to me. Especially if a security feature integral to the document (without which the document would be a fraud) is causing their system to reject the document. If a human is involved in the process, as it has been said, then if they receive an image that is going to fail the process, why can't they opt to respond to the certification request with a specific email that says something like this: "Your document...
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Re: KYC, founders and Patrons. certification fee

Brian Lenz ·
Hi @chrisabdey . About 95% of users have successfully completed Certification on the first try. If you really think we're trying to scam people, then you surely won't trust me. I'd welcome you to ask around the community to verify this fact. Not all KYC processes have the same level of standards. Onfido has a rigorous document analysis process that requires the document image be high fidelity, no blurriness/glare, none of the image cropped/missing, no tampering, etc. They will reject any...
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
@Brian Lenz - I never said you (Narrative) were trying to scam people. (If I truly thought that I wouldn't be wasting my time giving feedback I'd just write it off and move on never to be heard or seen again) - I just asked if we were entirely certain of Onfido (I should have made that more clear) as it seemed strange to me that the exact same documents I have submitted at literally 45 other places were accepted without a hitch (which definitely leads me to believe it's because of the holo...
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Re: KYC, founders and Patrons. certification fee

chrisabdey ·
I just had to redo my Binance Verification - I sent the exact same docs I sent through first round here and got accepted. Just saying. Are we sure this isn't a money grab by the company and everyone is going to fail once? (That happened to me in Canada in 2005 - EVERYONE failed the first driving test so you had to pay another one. They caught the guy and I got refunded like a year later)
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Re: KYC, founders and Patrons. certification fee

Malkazoid ·
Fair enough. I'm going by @chrisabdey 's statements, which have been pretty conclusive considering he's applied for certification to so many other places. He also has the trial and error experience of having submitted with holo seal visible, been rejected, then resubmitted without holo seal visible, and passed. But you're right, it still could be something else. Putting myself in his shoes though (and that's what we're supposed to be doing in this process), if he's never had a problem before...
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Re: KYC, founders and Patrons. certification fee

Brian Lenz ·
They are providing a service and charging for it. There's nothing mercenary about that. They also have costs for every submission, including resubmissions. There's not any realistic way to analyze a document with zero overhead or costs associated (whether automated or manual). I have no issue with the cost model and would never expect them to process submissions for free unless there was an issue on their end. As far as I've seen, every case of rejection has been an issue with the submitted...
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Re: KYC, founders and Patrons. certification fee

Malkazoid ·
I think you may have missed my point - the mercenary aspect is that they are charging to resubmit, instead of giving customers who have already paid a fee the chance to rectify their scan for free. If they have designed their pipeline in such a way that they incur costs before they are able to see that the scan was not adequate, that's a flaw in their pipeline, and is not imputable to anyone else but them. You are not asking them to be unforgiving and charge an extra $5 to resubmit - at...
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Re: KYC, founders and Patrons. certification fee

Brian Lenz ·
@chrisabdey gotcha We'd be happy to look into your specific issue and provide more details if you want to contact us directly via a separate, private support topic (or via [email protected] ). We just can't discuss specifics of an account in a public topic here for privacy purposes. It's not really worth speculating the what/why/how of a specific issue. We can't discuss it here, and so the conversation really won't go anywhere. @Malkazoid , there are both automated and manual processes...
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Re: Certification for Niche Moderators

Gord ·
I am 100% behind this.
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Re: Certification for Niche Moderators

Banter ·
Hi @James , I understand where you are coming from. It's a little bit like a drinking age of 21 when you can go to war and die at 18... Here is a potential compromise for the @Narrative team to consider: Certification should still be required for moderation positions to verify age, as well as the 2nd point about 'fake accounts' @Ted brought up. However, I would alter the age restriction and set it to something lower like 15 or 16. I would also create a little bit of a contract that the user...
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Re: Certification for Niche Moderators

James ·
Trying to keep children off of the front line of content review. Welp, I'm not allowed to do the only thing I want to do on this platform. You're excluding a demographic that consist of some of the most active online moderators because of people posting pornographic content to the wrong place. A problem that exists on virtually every site ever. If this was a serious problem, there would be laws requiring moderators be 18+, there would be rules on every platform. Not sure if you knew, but the...
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Re: Certification for Niche Moderators

Gord ·
@James I get your disappointment, but the issue goes well beyond nudy pics. This is about preventing minors from being subjected to truly deplorable, psychopathic content... the sort of thing that front-line mods of Twitter and Facebook are suffering PTSD from . As a father, I'm pleased to know that Narrative is taking steps to mitigate this kind of damage to our youth, even if governments haven't (yet) addressed the issue. @Banter and @Garden Gnome Publications I agree there should be...
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