Tagged With "upload"

Issue

Images fail to upload

AtomCollectorRecord.com ·
I tried to copy a post from a content generator that we use for our music but I got "error uploading image" a few times and then when I click one of the images in the post it hangs like this: Thanks!
Question

how to upload videos?

Gosia Rokicka ·
Hello, I'm absolutely sure it's explained somewhere but I can't find it... As far as I remember it is somehow possible to upload a video directly to Narrative but I can't seem to find how. I only see options "insert image" (only still images work), "embed URL" and "insert horizontal line". How to upload a video? thanks a bunch, Gosia
Issue

Trouble Uploading Images

Garden Gnome Publications ·
I'm having trouble uploading images. I get an error message then nada .
Question

GIF uploading

Rahul ·
What are the specifications for a GIF to be uploaded on Narrative? Because sometimes I have no problem uploading even the 6 Mb file and sometimes even the 2 Mb file is not uploaded. It really makes me crazy. I am motion Designer and have to upload the Gifs here. I have asked this question in the past also but no satisfactory reply from the support team. As you can see this is only 2 Mb gif but I can't upload it in my posts on narrative.org
Issue

Error Uploading Image

Serroc ·
Okay - it happened this morning on my laptop. WIn10. @David Dreezer
Reply

Re: how to upload videos?

David Dreezer ·
Video uploads are not yet supported. Embedded video such as Youtube or Twitch is supported.
Reply

Re: how to upload videos?

Gosia Rokicka ·
Ah, OK. Thanks a lot for the clarification.
Reply

Re: how to upload videos?

David Dreezer ·
You're welcome. Glad to help.
Reply

Re: Images fail to upload

David Dreezer ·
Can you attach the image here so that we can take a look at it please?
Reply

Re: Images fail to upload

AtomCollectorRecord.com ·
It's not one particular image. It seems to happen randomly if you paste something that has multiple images in it. Pasting the same thing again produces different results. Looks like the system just struggles when you paste multiple images at the same time.
Reply

Re: Images fail to upload

David Dreezer ·
Are you pasting in images that are hosted elsewhere? or uploading them?
Reply

Re: Images fail to upload

AtomCollectorRecord.com ·
I am copying a post from elsewhere. Try highlighting all of this post and pasting it. It nearly works! :-) https://steemit.com/steempress/ @musicvoter/wednesdayupdate-narrativelaunchesradioevolvedonbittube-4wtm108okc
Reply

Re: GIF uploading

David Dreezer ·
Hello Rahul, In your last ticket we asked if you could make a gif of 75 frames or less and see if it would work. We suspect that it is not the file size, but the number of frames. Have you tried that?
Reply

Re: GIF uploading

Rahul ·
Yes I have tried that and it didn't work either. Sometimes the Gifs with frames more than 100 gets easily uploaded and sometimes even the 50 frames Gifs gets rejected. I am unable to figure out what's the deciding factor. And one more question. The above gif which I attached here was of 2.3 mb when I uploaded it and when I downloaded the same gif here it is 10 mb. Even you can download it and see its size. Why this happened?
Reply

Re: GIF uploading

David Dreezer ·
All images that are uploaded are passed through processing software to check for size, safety, etc. The library that we use is the largest used software available today. It usually is fast and relatively trouble free, but we are aware that for a reason that have yet to be able to determine, your gifs are frequently failing to parse properly. We have been working on finding a reason for that, and have been looking into other image processors as well. I do not have an estimate as to how long...
Reply

Re: Error Uploading Image

Serroc ·
I actually went back and resized my image in an external app and then added it, to avoid the error. So I am wondering if it is a size issue or ?? Anyway, now you have a screen print. It happened as I was posting this: https://www.narrative.org/post/wildlife-report
Reply

Re: Error Uploading Image

David Dreezer ·
Shouldn't be a size issue, but can you attach the original here for me please?
Reply

Re: Error Uploading Image

Serroc ·
I have tried attaching the photo and I get this screen which hangs forever:
Reply

Re: Error Uploading Image

Serroc ·
And on the 3rd try it finished processing.
Reply

Re: Error Uploading Image

David Dreezer ·
These forums and Narrative are two complete separate and geographically diverse systems. They don't share systems, programming, network or really anything at all. Where we are not getting complaints about uploading images to other system (quote the opposite really) I'm suspecting that the issue is on your end. Do you have a way to test uploading that picture on a different network or carrier? Or from a different location?
Reply

Re: Error Uploading Image

Serroc ·
Hi @David Dreezer I've uploaded photos from the same directory on to Medium and to to some of my other wbesites (hosted through GoDaddy) with no issues. It could just be the way the traffic flows from my connection through the local servers. Never hurts to ask... If you can find no issue on the Narrative end, then I must conclude it is a carrier issue somewhere between here and there. So I'll close the ticket and just watch for any other clues. Thanks for following up so quickly - you rock!
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