Making the images crisp, clear and full is the best thing that you can do.
Make sure you are submitting a supported document. Here is a link to our processor's supported document list.
Make sure that the entire document is shown in the picture. If a corner of the document is cut off in the picture then it will fail. Make sure that the image is clear and legible and is not blurry. Make sure that the document has not expired. Do not resize, crop, or "photoshop" or edit the image.
Make sure that your face is clear and visible. Make sure the image is not blurry and that the writing is clear and legible. Make sure that you are holding a paper in your hands that says Narrative Certification, and has the correct date. Do not resize, crop, "photoshop" or edit the image.