What can I do to make sure that my Certification request doesn't fail?

Making the images crisp, clear and full is the best thing that you can do. 

Document:
Date of Birth is required and must be visible.  You must be at least 13 years of age if you live in the US, and 16 years of age for all other countries.

Make sure that the entire document is shown in the picture. If a corner of the document is cut off in the picture then it will fail. Make sure that the image is clear and legible and is not blurry. Make sure that the document has not expired. Temporary documents are not considered valid. Do not resize, crop, or "photoshop" or edit the image

Selfie image:
Make sure that your face is clear and visible. Make sure the image is not blurry and that the writing is clear and legible. Make sure that you are holding a paper in your hands that says Narrative Certification, and has the correct date.  Holding a Driver's License or passport in your hand will not work.  It must be a paper with the words Narrative Certification and the correct date.  Do not resize, crop, "photoshop" or edit the image.

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