I've previously suggested that notifications for contributors to a newly rejected niche should be reworded because casual site users are interpreting it as their POSTS being rejected, not that their posts were fine, but will no longer appear in the now-defunct niche. Between the rejection of BLOG and the rejection of Writing, this was not improved.
Now, I am (understandably, I'm sure) angry that I missed out on rewards for my extensive contributions to the support community because I didn't have a Telegram name. I was expected to realize there was more to the sidebar graphic that touted "NRVE rewards for active participants" than meets the eye. Caveats were hidden behind "Learn more." But the graphic seemed self-explanatory. You needed my NEO address to pay out rewards, so I added it to my profile. I was never informed that I needed to have a Telegram account to truly be considered an active participant. I never would have expected that I needed to click on "Learn more" - honestly, I don't even think I noticed those words were there; it was just a sidebar graphic - to find out there was yet another hurdle involving an OFF-SITE SOCIAL ACCOUNT that made me miss out on what I had rightfully earned. And I'm told that there will be no retroactive payout. Hell, I don't even know if I saw the sidebar graphic in the first place; I use AdBlock.
In what world do you not EXPLICITLY tell your membership that creating an OFF-SITE SOCIAL ACCOUNT requiring the download of YET ANOTHER APP is NECESSARY to receiving the earnings you're due based on participation ON NARRATIVE?
I'm angry. This is also the five year anniversary of my father's death, so I'm a bit more emotional than usual. But this is freaking nonsense.
At the very least, the "Update Profile" page shouldn't say that the Telegram field is optional. It should state, like the NEO address field does, that it is also REQUIRED "to receive NRVE rewards." It doesn't. Me missing the payout isn't on me. It's on poor design and insufficient communication with the community.
This will not be the last problem we have due to poor communication and messaging between Narrative and its membership. It will continue to be a problem until a staff member is DEDICATED to communication and making sure that messaging is being understood and reaching everyone it should. Communication with your membership is an important part of platform development, NOT just something that gets done when one of you has spare time.