I understand if there are good reasons on the Company's part for not having this, but will suggest anyway that the community support site be made viewable only by logged in members.
The goal of the support site. as I understand it anyway, is for everyone in Narrative including staff to discuss, suggest, seek answers, etc, away from the main platform where it might detract. I very much agree with this, even though some see a separate login as unwelcome.
Personally, I see that it gives Narrative double security features, one of which is that if one site is down, the other is very likely to remain up, which is good for a lot of reasons. Having a separate login probably makes hacking more difficult too, but I'm sure there are even more reasons I haven't thought of.
But I disagree that this site be completely open to public view, for both security reasons, and for reasons to do with competing platforms.
I hope the team will consider making the community platform a forum for Narrators only.