Private Community Board

Service: Narrative

I understand if there are good reasons on the Company's part for not having this, but will suggest anyway that the community support site be made viewable only by logged in members.

The goal of the support site. as I understand it anyway, is for everyone in Narrative including staff to discuss, suggest, seek answers, etc, away from the main platform where it might detract. I very much agree with this, even though some see a separate login as unwelcome.

Personally, I see that it gives Narrative double security features, one of which is that if one site is down, the other is very likely to remain up, which is good for a lot of reasons. Having a separate login probably makes hacking more difficult too, but I'm sure there are even more reasons I haven't thought of.

But I disagree that this site be completely open to public view, for both security reasons, and for reasons to do with competing platforms. 

I hope the team will consider making the community platform a forum for Narrators only.

TY

Original Post
Votes (5)
BloggerKrunalColleen RyerSerrocGosia RokickaVico Biscotti

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Oh, I didn't notice this is TOTALLY public!

Maybe having everything reserved to support community would be too much, but would be at least great to have the option to post NOT for public (a third way between public and private, only members).

Sol_Cycler posted:

I really hope they tie this all together in one place, because this obviously isn't working as intended.

Less than .01% of users come here, so it's a waste of effort, time and we'll never get enough user's involved if we keep this separate from the main platform.

So, since this isn't working now, I think closing it off further will only distance this place further from Narrative.

I think the intent is to tie things together later on. Making the CS private wouldn't close it off to members. Just to the public. 

@Colleen Ryer. We want this to be open because one of the main purposes is to host FAQs and let real issues/tickets be seen so they aren't reported over and over.    It is a different platform entirely.  

Members can (and do) mark their topic private to talk directly with Narrative Staff.  This works great for individuals with issues related to log-ins, payments, etc.  

Hi @MOLLY O I understand this is a different platform from the Narrative site.

So the intent is for this site to be completely visible to the public at large?

Without being logged in,  there's access to everything on the site, faqs, archives, current discussion. Just no ability to post.  With everything visible,  I'm concerned it gives people access to information that could be used to interfere with security - vis a vis handles, pet peeves, this kind of thing, at least, although there could be more, from a tech angle that I wouldn't see.

I have no way to tell, but I do wonder, too, if because everything can be viewed publicly, some would rather not use the site. Of course this is just an idea - but wondering if the community was asked if it was something they were concerned about?

Sol_Cycler posted:
Colleen Ryer posted:
Sol_Cycler posted:

I really hope they tie this all together in one place, because this obviously isn't working as intended.

Less than .01% of users come here, so it's a waste of effort, time and we'll never get enough user's involved if we keep this separate from the main platform.

So, since this isn't working now, I think closing it off further will only distance this place further from Narrative.

I think the intent is to tie things together later on. Making the CS private wouldn't close it off to members. Just to the public. 

Of course, but if a user wants to check it out before registering, they won't be able to and isn't Narrative supposed to be about transparency?

The main site is totally open for potential users to explore. I see the support site as a feature that's used exclusively by staff and members, so if there's any security risk, thought it better if it was a made a private forum. Too, no one is required to reveal their identity, or who or how they've voted. Security takes precedence over transparency.

@Colleen Ryer I completed agree with you on this, specially about security concerns for the platform and for the user as well. Community site should be visible only to Narrators. Why the entire world needs to know what we are discussing, debating, reporting such things about Narrative?

@MOLLY O as you said, we let it open to host FAQs and let real issues/tickets be seen so they aren't reported over and over. In that case only Narrators are going to raise tickets so once they login here, they can see everything. And as far as I feel, I don't think newbies will try to search everything instead of just asking their question which more relates to their query and just run. And for FAQs, we can let that door open for all but why we need to open all the doors and windows for anyone on internet? 

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